Shipping policy

How it works

As soon as you place your order you will receive a confirmation e-mail and our team gets to work so your order reaches you as soon as possible.

If you have not received your order within the delivery time listed below for your country, contact us with your order number and we will find a solution as soon as possible.
Cena is not responsible for delivery mistakes caused by an incorrect address entered at checkout.
During drops, Black Friday and Christmas, high demand may cause some delays.
To cancel an order, e-mail cenahelping@gmail.com. Cancellations are only possible for unfulfilled orders.

*Austria, Belgium, Denmark, France, Germany, Netherlands, Croatia, Estonia, Lithuania, Slovakia and Slovenia.

We do not currently ship to countries that are not listed above.

Transit times are approximate and may vary. They are not exact delivery dates.
If an order has to be cancelled for a reason beyond our control, we will let you know within 24 working hours and refund you using the payment method you used.

If the carrier asks you for a customs fee at any point during delivery, contact us at cenahelping@gmail.com.